Cancellation Policy

At Rattnanjalee, we strive to process and dispatch your orders as quickly as possible. Please read our cancellation policy carefully before placing an order.

Order Cancellation

Customers may request to cancel their order only before the shipping process has been initiated and a shipping/tracking ID has been generated.

Eligible for Cancellation

• Orders can be cancelled before the shipment is processed.

• Full refund will be issued for eligible cancellation requests.

Cancellation Not Allowed

• Once the order has been packed, dispatched, or a shipping/tracking ID has been generated, the order cannot be cancelled.

• Orders that are already in transit are not eligible for cancellation.

How to Request a Cancellation

To cancel an eligible order, please contact our customer support team immediately with your order details. Cancellation requests will be processed only if the order has not entered the shipping stage.

Refund for Cancelled Orders

If the cancellation request is approved, the refund will be processed to the original payment method within a reasonable timeframe as per banking and payment gateway policies.

Contact Us

For cancellation requests or assistance, please contact our customer support team through the contact details available on our website.

Thank you for choosing Rattnanjalee.