Terms & Conditions

Welcome to Rattnanjalee. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

These Terms & Conditions govern your use of the Rattnanjalee website and all purchases made through our online store. By accessing this website, you acknowledge that you have read, understood, and agreed to these terms.

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

2. Products & Pricing

All jewellery products displayed on our website are subject to availability.
Product images are for illustrative purposes only. Actual products may vary slightly due to photography, lighting, screen settings, or craftsmanship variations.
We strive to ensure that all product descriptions, pricing, and information are accurate. However, errors may occasionally occur.
Rattnanjalee reserves the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

3. Orders

An order is considered confirmed only after successful payment and order confirmation.
We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, or any other legitimate reason.
Customers must provide accurate and complete information while placing an order.

4. Payments

All payments must be completed through the payment methods provided on our website.
Orders will be processed only after successful payment confirmation.
We use secure payment gateways; however, Rattnanjalee shall not be responsible for issues arising from third-party payment service providers.

5. Shipping & Delivery

Orders are generally processed and shipped within 3 working days from the date of order confirmation.
Customers can expect delivery within approximately 7 business days, depending on location and courier services.
Delivery timelines are estimates and may vary due to unforeseen circumstances.

6. Cancellation Policy

Customers may cancel their order only before the shipping ID or tracking number is generated.
Once the order has been shipped and a shipping ID has been generated, cancellation requests will not be accepted.
Approved cancellations will be processed according to our refund procedures.

7. Return & Refund Policy

Customers who wish to return a jewellery item and request a refund must visit our physical store.
Return requests must be made within 10 days from the date of delivery.
Returned products must be in their original condition and accompanied by the original invoice or proof of purchase.
Refund eligibility and processing are subject to inspection and approval by Rattnanjalee.

8. Product Availability

We reserve the right to discontinue any product at any time. In the event a product becomes unavailable after an order is placed, customers will be informed and provided with suitable alternatives or a refund where applicable.

9. Intellectual Property

All content on this website, including logos, designs, images, graphics, text, and other materials, is the property of Rattnanjalee and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

10. Limitation of Liability

Rattnanjalee shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall be limited to the value of the product purchased by the customer.

11. User Conduct

Users agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Interfere with the security or functionality of the website.
Submit false or misleading information.

12. Privacy

Any personal information collected through our website is governed by our Privacy Policy. By using our website, you consent to the collection and use of your information as described therein.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Guwahati, Assam.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us through our Contact Us page or visit our store.